Privacy Policy
Last updated: July 22, 2026
Gray's Autonomy ("we," "us," "our") provides AI phone agents to businesses. This policy explains what information we collect, how we use it, and the choices you have. It applies to graysautonomy.com, our customer portal, and the phone and messaging services we operate.
Information we collect
- Contact information you give us — name, business name, email address, and mobile or business phone number, submitted through a form on this site or spoken to our agent during a call you requested.
- Call and message content — recordings, transcripts, and text messages exchanged with our agents, used to deliver the service and improve call quality.
- Customer business content — documents, pricing, scripts, and knowledge our customers upload so their agent can answer questions accurately.
- Usage data — pages visited, approximate location derived from IP address, device and browser type, and talk-time totals used for billing.
How we use information
- To place, answer, and follow up on calls you requested.
- To send you service messages — signup links, appointment confirmations, and follow-ups related to a call or demo you asked for.
- To operate, secure, meter, and bill the service.
- To improve accuracy and quality of our agents.
- To comply with legal obligations.
SMS and mobile information
We text only people who have asked us to. Consent is collected either by submitting a form on this site requesting a call back — which states that we will call and text the number you provide — or verbally during a call with our agent, where you provide your mobile number and agree to receive a text.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories of data exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Message frequency varies. Message and data rates may apply. Reply STOP to any message to opt out at any time, or HELP for assistance. Opting out of text messages does not opt you out of email or phone contact you have requested.
How we share information
We do not sell your personal information. We share it only with service providers who help us operate — telephony and messaging carriers, AI model providers, cloud hosting, and payment processing — each bound to use it solely to provide services to us, and with law enforcement or regulators where legally required. As stated above, mobile opt-in data and consent are never shared with third parties for their own purposes.
Data retention and security
We keep information for as long as needed to provide the service and meet legal and accounting obligations, then delete or anonymize it. We protect data in transit and at rest with industry standard encryption, and restrict access to personnel who need it.
Your choices
You may request access to, correction of, or deletion of your personal information, and you may withdraw consent to calls or texts at any time. Email privacy@graysautonomy.com and we will respond within 30 days. Depending on where you live, you may have additional rights under state or national privacy law.
Children
Our service is for businesses and is not directed to anyone under 18. We do not knowingly collect information from children.
Changes
We will post any changes on this page and update the date above. Material changes affecting how we contact you will be communicated directly.
Contact us
Gray's Autonomy · Tampa, Florida, USA
privacy@graysautonomy.com