Terms of Service
Last updated: July 22, 2026
These terms govern your use of graysautonomy.com and the AI phone agent service provided by Gray's Autonomy ("we," "us"). By requesting a call, creating an account, or using the service, you agree to them.
The service
We provide AI phone agents that answer and place calls on behalf of your business, trained on material you supply. You are responsible for the accuracy of what you upload and for how your agent represents your business.
Messaging terms
By providing your mobile number — on a form on this site requesting a call back, or verbally during a call with our agent — you consent to receive text messages from Gray's Autonomy related to that request: signup links, appointment confirmations, and service follow-ups.
- Message frequency varies based on your activity.
- Message and data rates may apply.
- Reply STOP at any time to opt out. Reply HELP for help, or email support@graysautonomy.com.
- Carriers are not liable for delayed or undelivered messages.
- Consent to receive messages is not a condition of any purchase.
See our Privacy Policy for how we handle mobile information. Mobile opt-in data and consent are never shared with third parties.
Billing
Talk time is billed at a flat $15 per hour, metered to the minute, and charged only while your agent is actually on a call. Hours are purchased in blocks or drawn from auto-refill against a card you save. Purchased talk time is non-refundable once used; unused balances may be refunded at our discretion on written request. We will give notice before any rate change.
Acceptable use
You may not use the service to send unlawful, harassing, deceptive, or unsolicited communications, to contact people who have not consented or who have opted out, or to violate the Telephone Consumer Protection Act, carrier rules, or any other applicable law. You are responsible for obtaining consent from the people your agent contacts. We may suspend the service for violations.
Call recording
Calls may be recorded and transcribed to operate and improve the service. You are responsible for any disclosure or consent required in the jurisdictions where your callers are located.
Availability and disclaimers
We work to keep the service available but do not guarantee uninterrupted operation. The service is provided "as is," without warranties of any kind. AI agents can make mistakes; do not rely on them for legal, medical, financial, or emergency matters.
Limitation of liability
To the maximum extent permitted by law, our total liability arising out of the service is limited to the amount you paid us in the three months preceding the claim. We are not liable for indirect, incidental, or consequential damages.
Termination
You may stop using the service at any time. We may suspend or terminate accounts that violate these terms or that we are legally required to stop serving.
Changes
We may update these terms and will post the revised version here with a new date. Continued use after a change means you accept it.
Contact
Gray's Autonomy · Tampa, Florida, USA
support@graysautonomy.com